The list we point users to most often for software issues, beyond our own KB.
Microsoft documentation
- Microsoft 365 Service Status — official status
- Microsoft Learn — official docs for everything Microsoft
- Microsoft Support — Windows, Office, Teams
- Outlook Help — Outlook-specific articles
- Microsoft 365 Roadmap — what's coming
Recovery and repair tools
- Microsoft Support and Recovery Assistant — fix Office activation, install, Outlook problems
- Microsoft Safety Scanner — on-demand malware scanner
- Windows PC Health Check — diagnose various PC issues
- Office Removal Tool — fully remove a broken Office install
Productivity references
- Excel Functions Reference — every function explained
- Word Keyboard Shortcuts — work faster
- PowerPoint Templates — free Microsoft templates
- OneNote University — OneNote guide
- Teams Training — official video series
Security and safe browsing
- Have I Been Pwned — check your email against known breaches
- Phish Tank — verify if a URL is a known phishing site
- VirusTotal — scan suspicious files with 70+ AV engines
- URLVoid — check URL reputation
- Stop. Think. Connect. — security awareness basics
Browser-specific help
- Chrome Help Center — Chrome
- Edge Help — Edge
- Firefox Support — Firefox
Alternative tools
- LibreOffice — free Office alternative
- Foxit Reader — lighter PDF reader
- 7-Zip — archive utility, free
- Notepad++ — better text editor for Windows
- VLC Media Player — plays everything
- GIMP — free image editor