The IT helpdesk built for how teams actually work
TVM HelpDesk is the in-house IT support platform of Technical Ventures & Management, opened up to the clients we serve. One front door for laptops, networks, surveillance, printers, and the dozens of asset types you actually have in the building.
Scan, type, send
QR stickers on every asset open a one-tap form. Web or email also work. We verify by OTP, never by login walls.
SLAs that actually report
Priority is decided by impact × urgency. The clock runs visibly, and monthly reports go straight to your inbox.
Multi-tenant by design
Each client gets its own subdomain, brand colors, and isolated data. Same platform, your identity.
What's under the hood
Stack
- PHP 8.3 on Apache, MySQL 5.7 / 8.0
- Bootstrap 5.3 UI, server-rendered for speed and accessibility
- Amazon SES (Mumbai region) for outbound, SPF/DKIM/DMARC verified
- Microsoft Graph for inbound mail-to-ticket
- Cloudflare-fronted DNS & HTTPS
Operational
- Hand-rolled MVC — no Composer, no runtime surprises
- Per-tenant DB scoping at the helper layer
- Magic tracking links: sha256-hashed, 132-bit entropy
- ITIL P1–P4 priority matrix with dual SLA deadlines
- Activity log for every state change, auditable forever
Got an issue right now?
Skip the chrome. Open a ticket from any TVM-tagged asset or the web form.