Helpdesk online · 5 technicians on shift

IT support, dispatched in minutes — not days.

One front door for laptops, servers, network, surveillance, software and printers across every site. SLA-backed, audit-logged, and routed to the right technician the moment you submit.

Raise a ticket Track existing

Scan QR

Track your ticket

Enter your ticket number and the mobile or email you used. We'll show status, technician and updates.

Identity verified by OTP — your ticket is private.

14min

Median first response

3 min faster vs last month

Tickets resolved · 30d

0% vs prior 30d

99.4%

SLA compliance

Target ≥ 98%

92%

First-time fix rate

Across 6 service lines

How it works

From raise to resolved, in four steps

Raise the request

Scan the QR on the device, submit the web form, or email support. We capture the asset automatically.

TKT-20260728-0042 · Created

Verify & classify

OTP confirms it's you. Impact + urgency set priority — P1 through P4 — and the SLA clock starts.

Priority P2 · SLA 8h

Assigned & en route

Routed to the on-call technician for your site + category. You get a private tracking link and live updates.

Assigned · Rohit S.

Resolved & signed off

Fix verified, signature captured on-site or via OTP, asset history updated, PDF report archived.

Resolved · 1h 42m

What we cover

Every device on every floor, one helpdesk

Endpoints

Laptops, desktops, peripherals — power, OS, drivers, performance, hardware.

Boot & powerWindows / macOSSlow / hotDisplay

Servers & storage

Rack & cloud servers, backups, restores, RAID health, OS patching.

Backup failRestoreDisk fullPatching

Network & Wi-Fi

Switches, APs, routers, firewalls, VPN, ISP cutovers, port-level diagnostics.

No internetSlow Wi-FiVPNDNS

Surveillance

CCTV / IP cameras, NVR & DVR, recording health, viewing access.

Camera offlineRecording gapNVR full

Software & Microsoft 365

Installs, license assignment, mailbox issues, Teams, SharePoint, MFA.

InstallMailboxLicenseMFA reset

Printers & AV

Printers, scanners, projectors, conference-room AV, signage.

Toner / jamDriverProjectorMic / cam

Response & resolution targets

SLAs you can plan around

Priority	When it applies	First response	Resolution
P1 · Critical	Site / business-wide outage Production down, multiple users blocked	15 min 24×7	4 hours Spare-parts SLA applies
P2 · High	Group / department impacted Workaround possible, but degraded	1 hour Business hours	8 hours
P3 · Normal	Single user impacted Standard incident	4 hours	1 business day
P4 · Request	Service request or info Install, access, query	1 business day	3 business days

Targets shown are defaults. Contract clients see their negotiated SLA in their portal.

Live system status

Mostly operational

Ticket intake (web + QR)

Operational

Email gateway · [email protected]

Operational

WhatsApp channel

Operational

Technician dispatch

Operational

PDF reports & archive

Degraded

SMS notifications

Operational

Last checked just now · Refreshes on every page load.

Frequently asked

Answers to what users ask first

Don't see your question? Reach the team →

After-hours emergency?

Call +91-9899801555 — P1 only, 24×7.

No. Anyone with a TVM-tagged asset can scan its QR or use the web form. We verify the requester with a one-time code sent to your email (or mobile). You'll receive a private tracking link to follow progress — no password, no signup.

As soon as a technician is assigned, your tracking page shows their name and contact, the SLA clock, and every status change. Comments from the technician appear in the timeline, and you can reply right from the link.

P1 incidents (site-wide outage, security event, production-blocking) are covered 24×7. Submit through any channel and call the emergency line — the on-call engineer is paged immediately.

Every tracking link has an Escalate action. It pushes the ticket to the duty manager and auto-bumps priority by one tier, with a justification recorded in the audit log. You'll get an acknowledgement within 30 minutes.

Yes. Forward your tracking link to anyone who needs to weigh in — they can attach screenshots and post comments. Authenticated client users see their organisation's full ticket history in the client portal.

Sign in to the client portal with your registered email/phone. You'll see open and closed tickets, asset history, signed resolution reports, AMC & contract status, and downloadable monthly summaries.

Reach the team