Asset tags are short identifiers that link physical hardware to a specific record in the helpdesk. Knowing yours speeds up support — the technician sees the device's history, model, location, and assigned user before you even finish describing the problem.
Where the tag lives
Look for a small printed label, usually with a QR code. The text below the QR is your asset tag — something like:
TVM-LAPTOP-0042(laptops, desktops)TVM-ROUTER-0007(routers, switches, APs)TVM-CCTV-0114(cameras, NVRs)TVM-PRINTER-0018(printers, MFPs)TVM-SRV-0003(servers)
Common sticker locations
| Device | Where to look |<br>|---|---|<br>| Laptop | Bottom of the chassis, near the serial number |<br>| Desktop | Top or side of the case, by the manufacturer label |<br>| Monitor | Back, near the VESA mount |<br>| Printer | Side panel or back |<br>| Network gear | Underside or back |<br>| CCTV camera | The connector pigtail or the mounting base |<br>| Server | Front bezel or rail side |
If the sticker is gone or unreadable
Don't worry — you can still raise a ticket. Just describe the device and approximate location ("HP laptop on Priya's desk, 4th floor reception"). The technician will look it up from the asset register.
If you have several visible stickers and aren't sure which is the asset tag: the asset tag always starts with your organization's prefix and includes a category code (LAPTOP, ROUTER, etc.). Serial numbers from the manufacturer look different — they're typically longer and don't follow our format.
What the QR code does
Pointing your phone camera at the QR opens the helpdesk's scan landing page with the asset tag already filled in. That's the fastest way to open a ticket — no typing, no looking anything up.
If your scan flow is configured for one-tap mode, a single button says "Yes, this needs attention" — that's a complete ticket. If it's standard mode, you'll be asked for a brief description and your name.